Private end customers (consumers) resident in the European Union have the following right of return instead of the right of revocation: Goods that are not quickly perishable and not produced to customer specifications or produced in accordance with the customer’s personal requirements may be returned within 14 days of receipt of the goods or receipt of the necessary instruction and fulfilment of obligations to inform and other obligations relating to distance selling and e-commerce, without a reason being specified, as long as the nature of the goods makes them suitable for return and the expiry date of the goods has not passed. The deadline shall be deemed met provided that the goods are promptly dispatched. Individual components of a set may be returned only if these components are offered for sale individually by Thechocobean online shop. The costs of returning the goods shall be borne by the consumer.
In the event of defects, goods should be returned to:
Chocolate & Art
Bantry Co. Cork
The costs and risk of return shall be borne by Thechocobean online shop. Obligations to reimburse payments shall be fulfilled within 30 days of receipt of the returned goods. Thechocobean online shop is entitled to make deductions from the purchase price to compensate for loss of value. If individual components of a set are returned, the price reduction offered by Thechocobean online shop on all components in a set through the price of the set shall not apply. The customer shall therefore be reimbursed, for the returned components, only the difference between the set price and the purchase price of the individual parts that he/she is retaining. Returns are easier to process if goods are returned in the original packaging along with the invoice or delivery note in packaging suitable for safe delivery.
Contact us at office(@)thechocobean(.)com for questions related to refunds and returns.