Delivery Information

When placing your order, please note that during the warm summer months, despite our best efforts, no safe arrival of goods can be ensured outside of Ireland and USA. In addition, packages are only sent from Monday to Thursday in order to avoid long storage times. We ask for your understanding.

Delivery cost to Ireland

  • Deliveries within the shipping costs from EUR 8.00
  • Postage: GLS Express Shipping and AnPost

Delivery cost to countries of the European Union

  • Deliveries within the shipping costs from EUR 15.00
  • Postage: GLS Express Shipping and AnPost

Delivery cost to countries of America

  • Deliveries within the shipping costs from EUR 15.00
  • Postage: UPS Express Shipping, GLS Express Shipping and AnPost

Note: The maximum weight of deliveries to these countries is 2kg.

Delivery Times by Delivery Zone

We are eager to deliver Thechocobean products in a perfect condition. Nevertheless, our products can be subject to damages due the transportation and the delivery. In such a case, please contact us at customerservice@thechocobean.com in order to find a solution together. If everything is delivered to your satisfaction, we would be pleased to receive some positive feedback. Below our estimated delivery times:

  • Ireland: approx. 4 – 7 working days
  • Europe: approx. 6 – 8 working days

Deliveries within the EU are currently significantly delayed depending on the country due to Covid-19. For up-to-date information please consult the website of our shipping partner GLS, UPS and AnPost

Terms of Delivery

Thechocobean online shop shall not be held liable for delays caused by events beyond its control, e.g. force majeure, traffic congestion, severe weather conditions or the unusual, unexpected holding of the goods by customs authorities, and such events shall not entitle the customer to withdraw from the purchase contract or claim compensation.

If not all the products ordered are in stock, Thechocobean online shop is entitled to make part-deliveries.

If the goods cannot be delivered through the fault of the customer, Thechocobean online shop shall be entitled to withdraw from the contract after three attempts at delivery. No refunds for unsuccessful deliveries (non-collection, incorrect shipping address…).

Countries of Delivery

We deliver orders to the following countries:

Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Costa Rica, China, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Indonesia, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden,Singapore, Taiwan, USA

Payment

Cash on account.
Payment deadline: Immediately after receipt of the invoice.

Prices

The prices displayed on the product pages contain the legal VAT and further price components.

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